Qualifications

Carrier Factory Authorized Dealer

Carrier Factory Authorized Dealers are the home heating and cooling experts to turn to. They are your single resource for everything you need -- from tailoring your ideal comfort system to installation, service and beyond.

Look for the Carrier Factory Authorized Dealer seal of approval -- it means your dealer has met our rigid criteria for quality. In fact, Carrier offers you a 100% satisfaction guarantee when you purchase your Carrier equipment from a Factory Authorized Dealer. It's your sure sign of an air conditioning and heating system dealer that will provide you with superior products, intelligent insight and the ultimate service.

Becoming a Carrier Factory Authorized Dealer is no easy feat. Only those expert heating and air conditioning dealers who meet our highest standards and closest scrutiny -- not only for their technical expertise, but also for their business practices and customer service quality -- earn the Carrier Factory Authorized Dealers distinction.

North American Technician Excellence (NATE)

North American Technician Excellence (NATE) is an independent, third-party organization that develops and promotes excellence in the installation and service of heating, ventilation, air conditioning, and refrigeration equipment by recognizing high-quality industry technicians through voluntary testing and certification. Our technicians have passed the rigorous testing necessary to qualify as NATE Certified Technicians.

Better Business Bureau (BBB)

The Better Business Bureau (BBB) system in the U.S. extends across the nation; coast-to-coast, and in Hawaii, Alaska, and Puerto Rico. Since the founding of the first BBB in 1912, the BBB system has proven that the majority of marketplace problems can be solved fairly through the use of voluntary self-regulation and consumer education.

Carrier President's Award

The President's Award, started in 2007, is Carrier\'s highest honor for its dealers. This annual award is designed to encourage self-analysis and reward individuals who have excelled in customer relations. Its goal is to support business improvements and show gratitude for their customer loyalty.

This award presents the opportunity for recipients to serve as role models, share "best practices" and otherwise offer peer mentoring to help cultivate excellence across the dealer group.

ServAssure Dealer

The ServAssure goal is to continually search for ways to better serve our customers. As a group we are able to bring together new ideas, upgrade service methods, provide easy to understand product information, offer customer promotions, reach local organizations and offer user-friendly information on our website. We understand that all heating and cooling products and services are connected, and we pledge to be up-to-date with the constantly evolving heating and cooling industry, so that you can always be assured of our highest level of commitment to you.

As a ServAssure Dealer customer, you can be sure of the most professional, knowledgeable, personal dealers in the heating and cooling industry. A ServAssure dealer can only become part of the ServAssure Dealer Alliance through a strict application process. Upon acceptance into the ServAssure Dealer Alliance, each member continues to be reviewed to uphold its commitment to customer satisfaction.